Mostwished – Our Terms and Conditions

By using this website and our services, you are assumed to be in agreement with the following Terms & Conditions. If you do not agree with the terms detailed here, then please refrain from using our website. Agreement to these terms will be required to complete any purchase on this website.

Please note that these Terms & Conditions are deemed to be valid, except for any circumstances in which they may infringe upon your personal, legal rights as a consumer. In such cases, your legal rights will always take precedence.

Please Use the Following Links for Our Other Business Policies:

For any further information, please contact us.

Business Details

Mostwished is a trading name for Urban Trading GRP Ltd, a UK VAT registered company.
Urban Trading GRP Ltd:
Company Registration No. 06932270
Place of Registration: England
VAT Registration No. GB978509854
Unit 6 Bevan Close
Finedon Road Industrial Estate


For the purposes of these Terms & Conditions, the following definitions shall be used:

  • The terms ‘we’, ‘us’, or ‘the Company’, as well as any standard variations thereof, will refer to Mostwished
  • The terms ‘you’, ‘the Buyer’, or ‘the Customer’ will refer to the individual viewing or making a purchase via our website.

Terms & Conditions

1.General Terms of Sale

  • All products advertised on this website are to be sold ‘as seen’. The Company will not be responsible for any implied additional services, products, or other alterations of any kind.
  • The Company guarantees that all products advertised on this website are to be new and completely unused, except when explicitly stated otherwise.
  • The Customer bears the responsibility for ensuring that any products purchased are suitable for their intended purposes. The Company shall not be liable for any additional losses that arise from incorrect purchases, excepting their responsibilities regarding refunds or returns.

2.Liabilities, Indemnities, Warranties & Legal Responsibilities

  • The Company shall not be liable, without exception, for any losses that arise from the performance of this website. Such losses can include loss of profit, business, value, or any other incidental losses whatsoever. This includes, but is not limited to, losses that arise due to the website being incompatible or unsuitable for use on your device, the website running slowly or experiencing errors, or any other inadequacy of the website in meeting your requirements.
  • The Company shall not be liable, without exception, for any losses that occur due to causes not directly addressed by these Terms & Conditions. Such circumstances can include, but are not limited to, incidental damages or faults, theft of goods after receipt, acts of God, or other incidents beyond the scope of these Terms.
  • Any liabilities that arise from these Terms and Conditions or our other Business Policies shall only be enforceable in accordance with, and in limitation to, their stated definition and responsibilities enshrined in these Terms and Conditions. The Company shall not be held liable for any additional losses that befall the Customer, if they are not explicitly referenced by these Terms or Policies.
  • The Company shall not be liable for any failures in enforcing these Terms & Conditions, if fulfilment is not possible due to unforeseen circumstances (ie, staff absence or loss, postal strikes, or acts of God).
  • The Company shall not be required to enforce these Terms & Conditions, or to fulfil outstanding Contracts with Customers, if the Company is forced to shut down, dissolve, or go into administration.
  • The Customer acknowledges that they use this Website and any information presented therein at their own risk; the Company shall not be held liable under any circumstances from any losses that arise due to the Customer’s usage of this Website or the information it presents.
  • The Customer agrees to fully indemnify the Company (including without limitation it’s officers, directors, employees, and suppliers) in the case of any claims or losses of any kind that arise from the Customer’s breaching of these Terms & Conditions.
  • The Customer shall indemnify, hold, and defend the Company against any losses or claims, without limitation, that arise due to any liabilities incurred due to the Customer’s usage of this Website.
  • The Customer shall fully indemnify the Company against any claims and losses that may occur due to a third party accessing the Website using the Customer’s personal information.
  • The Company shall not be liable for any warranties offered by third-parties, such as product manufacturers, under any circumstances. For any information regarding cancellations, returns or refunds on our part, please see our Cancellations, Refunds & Returns Policy.
  • The Customer accepts that any usage of this Website, or any claims that arise from it, will be subject to the laws of the United Kingdom (Including the laws of England, Wales, Scotland and Northern Ireland specifically). Any disputes will therefore be settled in the English courts; if visiting this Website from another country, please ensure that your usage of this website does not fall beyond the writ of law in the country you’re based in.
  • The Company shall not be liable for any usage of this website by Customers, where that usage breaks the law of their resident country.
  • Under English law, you will only be eligible to purchase on this website if it can be verified that the credit card, debit card or account used belongs to the Customer. The Customer should be aware that any payments made may be subjected to validation checks, in order to verify their legitimacy.
  • The Customer acknowledges that the Website is not to be misused in any way that would subvert either these Terms & Conditions, or the laws of the United Kingdom. This includes, but is not limited to, using the Website to upload viruses, malware, and obscene or defamatory materials.
  • This Website may feature links to third party sites, to better illustrate or reinforce the information presented. However, please be aware that any information or materials shown on third party websites are not controlled by the Company, and the Company shall not be held liable for any losses or claims that result from visiting such a site.
  • The Company endeavours to ensure that any information presented on this Website will be as accurate as possible. However, 100% infallibility of the information shown is not guaranteed, and the Company will not be held liable for any loss or damages that arise due to incorrect or outdated information (except where that information has been in breach of English Law).
  • The Company reserves the right to change any content, information, or materials at any time, without consulting the Customer.

3.Copyright, Trademarks and Intellectual Property

  • All forms of content on this Website, including, but not limited to, images, written content, and design elements, are either the intellectual property of the Company, or officially licensed for use by the Company, and as such are fully protected by copyright, trademarks, and other intellectual property rights. The Customer acknowledges that the rights to all content displayed on this Website shall remain either with us, or the licensors.
  • The Customer shall not, under any circumstances, reproduce, modify, copy, or distribute the content or materials on this Website for commercial purposes.
  • The Customer may be allowed to print or save examples of content for reference purposes, provided that all copyright and proprietary notices are kept intact, and that the information is being stored for private, non-commercial use. The Customer will not be allowed to store such information on any public Network, or any Network that can be accessed by a third party.
  • The Company acknowledges in full any licenses, copyrights or trademarks present on this Website that are not the property of the Company itself.
  • The Customer shall respect any and all license agreements delivered by copyright or trademark holders. The Company shall not be held liable for any breaches of intellectual property rights or license agreements on the part of the Customer or any third party.

4.Terms & Completion of Contract

  • The Company is not obliged to accept any orders, and reserves the right to reject a Contract if they see fit to do so. In such situations, a full refund will be issued for any payments that have already been made by the Customer, except in cases where the payment is suspected to be fraudulent, which would require further, legal investigation.
  • All orders will be treated as an offer of purchase, until the Contract has been completed or the order has been officially authorized. Please note that an automated email recognizing the placement of an order does not constitute authorization of said order.
  • Orders will be considered as Authorized, once the Contract has been completed.
  • The Contract between the Company and the Customer will be considered as completed when the following two criteria have been fulfilled:
  1. The Company has received payment in full for any outstanding orders; the correct amount will have been debited from the Customer’s account, and transferred into the Company’s account. Only when this payment can be verified by the Company, will it be considered as paid.
  2. The Company has despatched the purchased items, and alerted the Customer to this via a Despatch Notification email. Any goods that are part of the same order, but for whatever reason do not appear on this email, will be not be considered as part of the same Contract.
  • All responsibilities, liabilities, and risks regarding the items ordered will pass to the Customer once their delivery has been received.

5.Purchasing & Payment Terms

  • The Customer acknowledges that they must be eligible to purchase on this Website, by having a verifiable payment option (credit/debit card, bank account, etc) in their name. The Company reserves the right to temporarily use payment information in order to verify the legitimacy of any payments. For more information on this, please see our Privacy Policy.
  • All prices shown on this website are inclusive of VAT, unless explicitly stated otherwise.
  • As purchases are made ‘as seen’; we reserve the right to change the prices of any item at any time. Please note that this will not affect any existing or prior purchases.
  • The Company shall retain the property for all goods, until full payment has been received, and the Contract has been completed.
  • The Company may run special promotions from time to time; such promotions are subject to availability, and the Company reserves the right to suspend them at any time. The Customer accepts that they will not be able to claim a previously discounted rate, once a promotion has expired. Any vouchers or coupons issued as part of a promotion shall hold no cash value.
  • Orders sent to Customers outside of the United Kingdom may be subject to further import duties, taxes, or charges once the goods have arrived in their destination. The Customer shall bear all monetary and legal responsibility for any goods imported as part of the Contract, including any additional customs payments required to complete delivery. The Company shall not be liable for breaches of local import regulations that arise due to a Customer’s order, and ensuring an item is legally suitable for import shall be the responsibility of the Customer.

6.Acceptance of Goods

  • Once delivery has been made, the onus is on the Customer to inspect any items ordered within a reasonable stretch of time (14 days), to ensure they are in the condition expected.
  • Fourteen days after receipt of the goods, the Company shall assume that the goods have been accepted by the Customer unless they have been explicitly rejected in writing by the Customer. (In writing can refer to messages sent to the Company via Email).
  • Orders can be legitimately rejected by the Customer if, within 14 days of their receipt, the goods are found to be damaged, of incorrect quantity, or otherwise not as described. To claim against these goods, a formal rejection of goods has to be submitted to the Company within fourteen days of the goods being received.
  • The Customer must notify the Company about non-delivery of goods within 30 working days of the Contract’s completion, and the goods being dispatched. Once 30 working days have passed since the goods were despatched, the Company shall no longer accept claims for non-delivery.

For more information about the way in which claims, cancellations, and refunds will be handled, please see our Cancellations, Refunds & Returns Policy.