Cancellation, Refunds & Returns Policy

We’re always happy to help if, for whatever reason, you aren’t satisfied with your order. If you need to cancel, return, or otherwise contact us about an item that you have received or ordered, please feel free to get in touch, and a member of staff will do what they can to help!

1. Cancellations

If you want to cancel an order before it has been despatched, then please bear in mind that you will need to notify us as soon as possible; once an order has been handed over to the courier, it is highly unlikely that we will be able to cancel it until it has been delivered. Once an order has been paid for, it will usually either be processed on the next working day, or, if it has been confirmed before 2pm, on the same working day. Usually, orders are despatched any time between 3pm and 5pm, so a cancellation request would have to be submitted before 3pm. We accept cancellations before despatch regardless of circumstance, and will always issue you with a full refund once the item has been cancelled.

In accordance with the Distance Selling Regulations, you can ask to cancel an order within 14 days of receiving the item, for whatever reason. The item must then be returned back to us within 14 days, so that we can issue you with a full refund; we will have to issue this refund to you within 14 days.

If your item develops a fault within the first six months, then you may still cancel the order. However, we will require photographic evidence, which clearly demonstrates the fault or damage.

2. Refunds

Any refunded payments will be issued to the same account/payment method originally used to make the order. For security reasons, and in order to prevent possible fraud, we will never issue a refund to a different recipient.

Please note that we may not accept refunds after 14 days have passed since the item was delivered. We may refuse a refund after this period if the item has either been damaged or otherwise made faulty by the customer, or if the customer is simply no longer happy with their purchase (ie, wrong size or colour ordered, not fit for purpose, etc…)

3. Returns

Our returns address is the following:
Mostwished Returns Department
Unit 6, Bevan Close
Finedon Road Industrial Estate

For items that are being returned due to damages or faults, we will be happy to cover return postage in addition to the full refund; however, we will require photographic evidence beforehand, clearly displaying the damage to the item. Please note that, as our items are being sold ‘as seen’, the customer is responsible for choosing an item that suits their needs. As such, we will not pay return postage for the following returns:

  • Item not satisfactory, but neither damaged nor faulty
  • Wrong item ordered
  • Wrong colour ordered
  • Ordered for a birthday/event, without allowing reasonable time for delivery
  • Item no longer required

Please note that, in accordance with Distance Selling Regulations, any perishable products (such as makeup), can only be returned if they are a) found to be faulty or defective, or b) still unsealed and in their original packaging. If opened makeup has been returned to us without our explicit consent or proof of any faults or damages, we will not issue a refund, and will destroy the item immediately for hygiene purposes. The same conditions will apply to other hygiene-sensitive items, such as swimwear or underwear.

All returns should be confirmed with us beforehand, so that we are aware of their impending arrival and whether or not a replacement/refund is desired. Unsolicited returns may still be processed, except in the circumstances detailed above, however any return postage paid by the customer will not be reimbursed.

4. Exchanges/Replacements

On rare occasions, we may accept exchanges in situations when the wrong product has been ordered. However, there are strict circumstances for this; an exchange will only be acceptable for items of the same value as the original purchase, and if the item is deemed to be a logical replacement. For example, if a blue t-shirt is returned, we might consider sending out a red t-shirt as a replacement if that is what the customer desires, but we will not consider sending out a mini-speaker, even if the value is the same. Please note that we reserve the right to deny an exchange for any reason.

If you still want the item that you ordered, but are not able to make use of it due to irreparable damages, then we are always happy to offer a replacement. Please confirm with a member of staff that you would like a new item sent out, once your returned item has been received. Please note that you will not receive a refund in this situation, as a replacement has been issued, although we will be happy to reimburse you for any return shipping. Customers will only be eligible for one replacement; in the extremely rare case that an item is damaged on both occasions, then a refund will be issued once the second damaged item has been returned.